Excellence and prestige in Airpot Assistance.
For over 10 years, Aeria has been supporting aviation professionals in guiding their passengers. As the aviation division of the Sofinord Group, a B2B service specialist with roots in hospitality, we place the passenger at the heart of our concerns. Our success is built on the versatility of our teams and our extensive experience across the airport chain.
Our Airport Services
As a true facilitator within airports, we manage all our services with versatility thanks to a human-sized structure and constant communication. The aviation sector is subject to frequent changes, and we adapt with flexibility, constantly listening, anticipating, and responding to evolving needs.
AERIA WELCOME
As the first point of contact within the airport, we welcome your guests with calm and care. Our teams are trained to adopt the right behavior and phrasing to reassure travelers. By proactively assisting passengers, we optimize circulation before security and safety checkpoints. This anticipation ensures more time for passengers to enjoy airport facilities.
AERIA GROUND SERVICES
We handle check-in and passenger assistance upon arrival and departure. Responsible for boarding and disembarking operations, our teams ensure adherence to schedules and procedures, combining rigor and vigilance with courtesy and empathy. Aeria
prioritizes information and assistance to provide a pleasant and rewarding travel experience.
AERIA TECHNICAL & LOGISTICS
Active across the entire passenger journey, we manage your guests from public areas to restricted zones. Luggage handling, trolley management, barrier setup… we perform with excellence and a strong service mindset. Aeria’s teams take ownership of their tasks, and on-site managers train agents to become autonomous, transparent, and responsive in their roles.
Our mission: represent your image to passengers and ensure the quality of your service.
— Jean-Baptiste Thélot, President of Aeria
Teams trained for
your success
From recruitment to field supervision, we support our agents in training on aviation tools and codes to ensure passengers are properly assisted.
Agile and efficient quality approach
To maintain transparency in our relationships, performance indicators defined by job type are available in real-time to both clients and teams.
A partnership driving synergies
As part of the same group as ICTS, Europe’s leading aviation and airport security solutions provider, we collaborate daily to streamline security checkpoint operations.
Global
coverage
Our presence in international airports strengthens our expertise across the entire airport chain. We share this experience daily with our teams to enhance service quality.
Join the
Aeria team
Do you have a passion for service and excellence?
Do you have a passion for service and excellence?
Discover our openings and apply to the role(s) that best match your aspirations. No online listings for you? We are always looking for new talent—send your application to recrutement@aeria-services.com.
Contact Us
If you would like more information about Aeria and our services, please fill out this form, and we will contact you as soon as possible.